The iGovPhil Project officially adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services. WCAG 2.0 is also an international standard, ISO 40500. This certifies it as a stable and referenceable technical standard.

WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). There are testable success criteria for each guideline. Compliance to these criteria is measured in three levels: A, AA, or AAA. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at:

All iGovPhil Project services and content are currently moving towards WCAG Level A compliance. Work is being done to make the system fully compliant with this level.

Combination keys used for each browser:
  • Chrome for Linux press (Alt+Shift+shortcut_key)
  • Chrome for Windows press (Alt+shortcut_key)
  • Chrome for MAC OS press (ctrl+opt+shortcut_key)
  • Safari for MAC OS press (ctrl+opt+shortcut_key)
  • For Firefox press (Alt+Shift+shortcut_key)
  • For Internet Explorer press (Alt+Shift+shortcut_key) then press (enter)
Shortcut Keys Combination Activation:
  • Home Page (Combination + H): Redirecting to homepage.
  • Main Content (Combination + R): View the content section of the current page.
  • FAQ (Combination + Q): FAQ page.
  • Contact (Combination + C): Contact page or form inquiries.
  • Feedback (Combination + K): Feedback page.
  • Site Map (Combination + M): Site map (footer agency) section of the page.
  • Search (Combination + S): Search page.
  • Press ESC or CLICK the close the button to close this dialog box.
PRC Passes ARTA Survey

The Professional Regulation Commission passed the Civil Service Commission’s Report Card Survey. It received an acceptable rating in the Anti-Red Tape Act (ARTA) Survey in compliance with Republic Act 9485, otherwise known as “An act to improve efficiency in the delivery of the government service to the public by reducing bureaucratic red tape, preventing graft and corruption and providing penalties thereof”.

The PRC received 88% overall satisfaction rating. Most of the respondents were satisfied with the knowledge and competence (94%) and fairness and ethical treatment (90%) of the service providers and the quality of outcome (91%).

The CSC conducted the ARTA Report Card Survey in the main office and in the nine regional offices of the Professional Regulation Commission from May 25, 2011 to February 22, 2012.

Based on the survey, the typical clients of the PRC are females (57%) between 18-34 years of age (70%), college graduates (99%) and working (68%).

The PRC central and regional offices as a whole obtained a final grade of 74.71 which is equivalent to an acceptable rating. Three regional offices obtained a score that correspond to a descriptive rating of good. These are Regions V (85.04%), IX (85.70%), and CAR (83.88%). The CAR regional office gave the best performance as 100% of its respondents said that the office complied with the posted standards in all the seven areas concerned.

PRC Chairperson Teresita R. Manzala, in a memorandum dated May 29, 2012, commended the efforts of the Central and Regional Offices specifically the frontline personnel for being able to deliver the general satisfaction of the transacting public. She exhorted the PRC office to exert more efforts to improve and maintain, if not to surpass, the achievements in the activities where high ratings were obtained.

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