The Civil Service Commission-Contact Center ng Bayan (CSC-CCB) once again declared the Professional Regulation Commission one of the Top-ranking agencies with the highest number of resolved concerns referred to by CCB.
With a 98.04% resolution rate covering data from January to December 2021, the PRC surpasses last year’s rank, making PRC No.8 among the top 10 Agencies.
The CCB is a public feedback mechanism initiated by CSC under Republic Act No. 11032 or the “Ease of Doing Business and Efficient Government Service Delivery Act”, designated as the government’s main helpdesk where clients can request for information and assistance on government frontline service procedures, and report commendations, appreciation, complaints, and feedback.
Indeed, the above-mentioned recognition is a clear indication of the Commission’s faithful compliance to provide proactive measures for public assistance.
This 2022, PRC commits itself to further strengthening its public assistance program by continuously revisiting its service-oriented policies and institutionalizing the government’s Service Quality Standards (SQS) in all its critical services to serve the public better.