The iGovPhil Project officially adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services. WCAG 2.0 is also an international standard, ISO 40500. This certifies it as a stable and referenceable technical standard.

WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). There are testable success criteria for each guideline. Compliance to these criteria is measured in three levels: A, AA, or AAA. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at: https://www.w3.org/TR/UNDERSTANDING-WCAG20/

All iGovPhil Project services and content are currently moving towards WCAG Level A compliance. Work is being done to make the system fully compliant with this level.

Combination keys used for each browser:
  • Chrome for Linux press (Alt+Shift+shortcut_key)
  • Chrome for Windows press (Alt+shortcut_key)
  • Chrome for MAC OS press (ctrl+opt+shortcut_key)
  • Safari for MAC OS press (ctrl+opt+shortcut_key)
  • For Firefox press (Alt+Shift+shortcut_key)
  • For Internet Explorer press (Alt+Shift+shortcut_key) then press (enter)
Shortcut Keys Combination Activation:
  • Home Page (Combination + H): Redirecting to homepage.
  • Main Content (Combination + R): View the content section of the current page.
  • FAQ (Combination + Q): FAQ page.
  • Contact (Combination + C): Contact page or form inquiries.
  • Feedback (Combination + K): Feedback page.
  • Site Map (Combination + M): Site map (footer agency) section of the page.
  • Search (Combination + S): Search page.
  • Press ESC or CLICK the close the button to close this dialog box.
CSC Hails PRC as One of the Top Agencies with Highest Resolution Rate

The Professional Regulation Commission (PRC) was recently declared as one of the Top-ranking agencies with the highest number of resolved public concerns filed to Civil Service Commission-Contact Center ng Bayan (CSC-CCB).

Contact Center ng Bayan (CCB) is a public feedback mechanism initiated by CSC under Republic Act No. 11032 or the “Ease of Doing Business and Efficient Government Service Delivery Act”, designated as the government’s main helpdesk where clients can request for information and assistance on government frontline service procedures, and report commendations, appreciation, complaints, and feedback.

The above-mentioned recognition, which covers data from January to December 2020, is a clear indication of the Commission’s faithful compliance to provide proactive measures for public assistance.

This 2021, PRC commits itself to further strengthen its public assistance program by continuously revisiting the government’s thrust to determine the effectiveness of streamlining and process improvements and institutionalizing government’s Service Quality Standards (SQS) in critical services.

 

 
 
 

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