The Professional Regulation Commission (PRC) was recently declared as one of the Top-ranking agencies with the highest number of resolved public concerns filed to Civil Service Commission-Contact Center ng Bayan (CSC-CCB).
Contact Center ng Bayan (CCB) is a public feedback mechanism initiated by CSC under Republic Act No. 11032 or the “Ease of Doing Business and Efficient Government Service Delivery Act”, designated as the government’s main helpdesk where clients can request for information and assistance on government frontline service procedures, and report commendations, appreciation, complaints, and feedback.
The above-mentioned recognition, which covers data from January to December 2020, is a clear indication of the Commission’s faithful compliance to provide proactive measures for public assistance.
This 2021, PRC commits itself to further strengthen its public assistance program by continuously revisiting the government’s thrust to determine the effectiveness of streamlining and process improvements and institutionalizing government’s Service Quality Standards (SQS) in critical services.