Formal complaints should be submitted in person at the PRC office. Formal complaints undergo four stages:
Docketing and Calendar - this starts from the date of filing of the complaint to when the notice of pre-trial is sent to the parties.
Pre-trial and Depositions – covers the pre-trial, depositions, and other practices designed to dispense with, or limit time for the reception of evidence
Reception of Evidence – evidence for both the complainant and for the respondent are presented as well as the rebuttal evidence.
Decision-making – discussions and vote on the case and the preparation and signing of the decision.