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The Professional Regulation Commission in meeting its challenges and commitment for reforms has undertaken the following programs and projects to modernize itself and provide fast and efficient delivery of services to its clientele and stakeholders.

1. “PRC ID in Minutes” in cooperation with Mega Data Corporation (present printing contractor) to enable professional, at his option, to avail of PRC ID in a matter of minutes upon filing of application for renewal, provided documentary requirements are complete.

2. DoxPro: 887-8PRC” in partnership with Aboitiz One, Inc. for documents delivery and Quality Interaction for call center facility. This system will enable professionals to renew their licenses and apply for authentications/certifications of professional documents at the convenience of their own homes or offices. To be officially started on July 19, 2004, the system will decongest the PRC office which accommodates around 3,000 transacting public every day and is also expected to encourage more professionals to update their professional licenses therefore generate additional revenues for the national government.

3. Batch Request Entry and Query System (BREQS) launched in 2003 through a Memorandum of Agreement with the National Statistics Office (NSO) which offers the same quality services similar to Serbilis Centers in the various NSO offices nationwide. The BREQS facilitates requests for birth and marriage certificates by licensure examinees, professionals, and PRC employees. The BREQS has greatly helped professionals who petition for change/correction in information in the database of professionals (name, date of birth) who are all required to submit NSO-issued birth certificates or marriage contracts. NSO-issued documents are strictly required to address the problem with Local Civil Registrar documents which can easily be falsified.

4. New and upgraded Website with portals for each of the 42 professions and for 24/7 access by publics and Flag States for credentials of Filipino marine officers, in compliance with International Maritime Organization commitment.

5. Licensure Examination and Registration Information System (LERIS) officially launched in May 2004 which shall automate licensure application, examination, rating, and registration systems; The Walk-in Examination System, now being developed to be piloted in the maritime profession as part of the LERIS, shall provide a more flexible examination schedule that would suit the personal circumstances and preferences of the examinees in terms of time and date and shorten the entire licensure examination process starting from the application until the release of examination results. Also, the Professional Identification Cards, Board Certificate of Registration, and Certificate of Competency will readily be available to passers. The system shall address the alleged controversies and anomalies and minimize human intervention

6. Computerized Official Receipt System for faster processing of payments and easier generation of reports to enhance revenue-generation and accountability.

7. “PRC Text” with Globe Telecom and Smart Communications to enable licensure examinees and professionals to direct their queries and complaints to the PRC through their cellular phones.

8. War against syndicates, fixers, and fake professionals. Commission lines are made open (telephone, e-mail, web section, text) so that the public may directly report to the Chairperson any information relative to syndicates and fixers who are promising to facilitate professional documents and make them pass the licensure examinations in exchange for a certain amount of money. The public is also encouraged to report to the Commission any professional malpractice or any person who misrepresents himself as a professional. The PRC has been continuously networking with other government agencies and civil society for more coordinated effort against syndicates and fixers. Applicants for employment and professionals employed and by network partners are now required to have updated professional IDs, thus flushing out fake license holders and generating additional revenues for the national government. These networking partners are: Bangko Sentral ng Pilipinas, Bureau of Immigration, Bureau of Internal Revenue, City Government of Makati, City Government of Manila, Commission on Audit, Commission on Higher Education, Coordinating Council of Private Education Associations, Department of Education, Department of Health, Department of the Interior and Local Government, Employers Confederation of the Philippines, Institute for Solidarity in Asia, Land Bank of the Philippines, Makati Medical Center, Management Association of the Philippines, National Bureau of Investigation, National Association of Registrars of State Universities and Colleges, National Statistics Office, Office of the Insurance Commissioner, Office of the Solicitor General, Personnel Management Association of the Philippines, Philippine Association of State Universities and Colleges, Philippine Chamber of Commerce and Industry, Philippine Institute of Certified Public Accountants, Philippine National Police, Philippine Overseas Employment Administration, Philippine Postal Corporation, Securities and Exchange Commission, S.O.S, and St. Luke’s Medical Center.

9. Campus Tours nationwide to reach out to the public, particularly the licensure examinees to disseminate information on the licensure examination systems and procedures.

10. Monitoring of performance of schools in licensure examinations in coordination with the Commission on Higher Education. The Educational Statistics Task Force, created in 1998, has been compiling statistics and issuing reports on performance of schools offering course programs which require licensure examinations. Reports for each of the years 1999 to 2003 and a consolidated report for 1999-2003 were all processed and printed in 2003. The reports are submitted to the Office of the President, Congress, and CHED and is used as basis for policy-making and legislation on educational reforms and the release of equities and subsidies to state universities and colleges. Based on the report, the CHED has closed a number of programs in low-performing schools. The list of school performance is submitted to CHED after every licensure examination and is included in the program distributed during oath-taking ceremonies of newly-registered professionals.

11. Customer Service Centers at the central and regional offices, established through Memorandum of Agreement with the Bureau of Internal Revenue, Philippine Postal Corporation, and the City Government of Manila which serves as a one-stop-shop for authentic and metered documentary and postage stamps and community tax certificates. It also serves as information, assistance, and complaint center, with tables and benches, and issuance center for all transaction forms. The Center has helped curb the proliferation of fake stamps and has already generated for the national government millions of pesos since its establishment in 2001.

12. Elimination of ID printing backlog of 200,485 as of June 2003, the second time after elimination of two-year backlog of 436,273 in March 2002. Reduction in processing time for professional IDs from more than 6 months in 2001 to only 5-10 days this year, with a new and more capable ID contractor.

13. Feedback System through customer survey to get public suggestions and comments towards improving services delivery.

14. Implementation of the e-New Government Accounting System. Through networking with the Commission on Audit, the Commission is now implementing the e-NGAS for electronic recording and generation of financial information and accountability reports. The system is expected to modernize the financial management information system towards enhanced decision-making, accountability, and transparency in operations.